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System Outage

We are currently experiencing an outage in our East Coast Data Center. Our engineers are currently on site and estimate the system will be back up within 30 minutes.

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Troubleshooting

Troubleshooting

Troubleshooting

Why are my squats and push-ups not registering?

Quick steps to fix your movement detection.   In order to ensure your pushups and squats are cou...

How do I enable pedometer access to PlayFitt?

A step-by-step guide on allowing your phone to sync with the PlayFitt walk tracker.   Here is ho...

Why is the audio count and final count off?

The voice's rep tracks can be off from your personal count.   It is normal to have a small discre...

My pushups or squats aren't being detected

Tips to improve counter performance for squats and push-ups. To make sure all your reps are coun...

My stair count isn't accurate

Let's get your stair calculator working properly! In order to ensure the app is correctly countin...
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